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Last updated: June 2026
Reporto ("we", "our", or "the service") offers monthly and annual subscription plans for AI-powered client reporting. This policy explains how cancellations and refunds work. We aim to keep things simple and fair.
You may cancel your subscription at any time from the Billing page inside your account by clicking "Manage subscription". This opens the Stripe billing portal where you can cancel immediately.
When you cancel, your subscription remains active until the end of your current billing period. You will not be charged again after that date. Your account and data are retained for 30 days after the subscription ends, after which they may be permanently deleted.
Cancelling a subscription does not automatically delete your account. If you wish to delete your account and all associated data, you can do so from Settings → Danger Zone → Delete account.
Monthly plans: We do not offer refunds for partial months. If you cancel a monthly subscription, you retain access until the end of the current billing cycle and will not be charged for the next month.
Annual plans: If you are on an annual plan and cancel within 14 days of your initial purchase or renewal, you may request a full refund by contacting us at support@reporto.online. Refund requests after 14 days of an annual billing date are evaluated on a case-by-case basis.
Free trial: No charge is made during the free trial period. If you do not upgrade before the trial ends, your account is automatically moved to a limited free tier — no payment is taken.
To request a refund, email support@reporto.online with the subject line "Refund Request" and include the email address associated with your account. We respond to all refund requests within 2 business days.
You can upgrade or downgrade your plan at any time from the Billing page. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle.
If you believe you have been charged incorrectly or have a billing dispute, please contact us at support@reporto.online before initiating a chargeback with your bank. We are happy to investigate and resolve billing issues directly, typically faster than a formal dispute process.
Questions? Email us at support@reporto.online or visit our Contact page.